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RETURNS & EXCHANGES

We want you to be completely satisfied with your purchase from Hermle! However, if you are not happy with your purchase and would like to return an item, or you received an item that is damaged or defective, please select one of the return otpions so we can process your return or replacement order as quickly as possible.

RETURNS

Item returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.

  • Returned within 60 days of receipt
  • Sales item must be returned within 30 days of receipt
  • Packed in original packaging with all parts and components
  • In new condition with no damage or broken pieces
  • Clocks wrapped in protective styrofoam or original wrapping
  • All pendulums, dials, gloves, or other accessories included in original packaging
  • RETURN FORM (on the back of your invoice) included with the returned items

Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded. Credits will be issued using your original payment method, please allow up to 30 days for return and refund.

  1. Contact Customer Service: You can contact our Customer Service team at 434-946-7751 or at sales@hermleclock.com to purchase a return label to use when you drop off your package(s) at your local shipping location. Shipping method (USPS, FedEx, or UPS) will vary depending on dimensions and weight of the items. This service is only available for Contintenal U.S. shipments and does not include items shipped via Freight Carrier. If you would like your packages picked up at your front door, there is an additional fee of $4 per box. Please be prepared to provide your order number when you contact customer service by phone and include it in all emails.
  2. Shipper of your choice: You can return your item to us, pre-paid and insured for your protection via the shipper of your choice. Include the Return Form on the back of your invoice in the box to ensure we can process your return. Please keep in mind that Hermle North America cannot be responsible for any loss or damage when you select this option. Returns can only be accepted at the following address:

340 Industrial Park Dr.
Amherst, VA 24521

Freight (Truck) Shipments: For items that originally shipped via Freight Carrier please contact Customer Care to assist you in arranging a pickup.

DAMAGED/DEFECTIVE MERCHANDISE

 

Hermle North America takes great care to ensure we provide quality products that are packaged to reach you safely. Please inspect each item of merchandise carefully upon arrival. If you do receive an item that is damaged or defective, please contact Customer Service within 48 hours at 434-946-7751 or sales@hermleclock.com so we can arrange for a pickup and replacement of the item. 
 

• Please be prepared to provide your order number when you contact Customer Care by phone and include it in all emails
• Do not dispose of broken or damaged items
• Please save all packaging and boxes
• If possible, please include pictures of the item and packaging when emailing Customer Care


Satisfaction Guaranteed: We want to you to be completely satisfied with your purchase from Hermle North America. If you are not satisfied for any reason, please contact Customer Service and we will make it right.